Shipping & Returns

Returns Policy

We want you to love your purchase. If you’re not satisfied, we offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible, your item must be:

• In the same condition you received it (unworn/unused).

• With all original tags attached and in its original packaging.

• Accompanied by the receipt or proof of purchase.

How to Start a Return

• Contact us at contact@Vesionruya.com.
• If accepted, we will send you a return shipping label and instructions.
• Ship the package to: Dubai, United Arab Emirates.

Note: Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

Non-Returnable Items

Certain items cannot be returned:

• Perishables: Food, flowers, or plants.

• Customized: Special orders or personalized items.

• Personal Care: Beauty products and hygiene items.

• Hazardous Materials: Flammable liquids or gases.

• Sale items and gift cards.

Exchanges

The fastest way to get a new item is to return the one you have. Once the return is accepted, please make a separate purchase for the new item.

European Union “Cooling Off” Period

If shipping to the EU, you have the legal right to cancel or return your order within 14 days for any reason, without justification. The item must still meet our eligibility criteria (unworn, tags attached, original packaging).

Refunds

We will notify you once we’ve inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since approval and you haven’t seen the credit, please contact us at contact@Vesionruya.com.