Privacy Policy

Effective date: 16 August 2026
Last updated: 7 September 2026

VisionRuya is operated by Siman FZC LLC (“VisionRuya,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you interact with VisionRuya, including when you:

Visit https://visionruya.com;

Create or use a customer account;

Purchase, return, or exchange a product;

Subscribe to our newsletter or marketing communications;

Download content or resources from us;

Submit a form;

Contact us or customer support;

Submit a review, testimonial, or other content; or

Otherwise interact with VisionRuya online.

Please read this Privacy Policy carefully so you understand how and why we process your personal data and the rights that may be available to you.

1. Who is responsible for your personal data?

The entity responsible for the processing of personal data through VisionRuya is:

Siman FZC LLC, trading as VisionRuya
Business Centre
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

Email: contact@visionruya.com

For privacy-related questions or requests, please contact us using the subject line “Privacy Request.”

For applicable data-protection law, Siman FZC LLC acts as the data controller in relation to personal data for which it determines the purposes and means of processing.

2. Personal data we collect

The personal data we collect depends on how you interact with VisionRuya and which features of the Website you use.

Information you provide directly

We may collect information that you provide to us directly, including:

Your first and last name;

Email address;

Telephone number;

Billing and delivery addresses;

Country or region;

Customer account information;

Order details and purchase history;

Delivery instructions and order notes;

Information relating to returns, refunds, or exchanges;

Customer-service enquiries and communications;

Newsletter and marketing preferences;

Information submitted through contact forms, newsletter forms, download forms, or similar Website forms;

Reviews, ratings, survey responses, photographs, testimonials, or other content that you choose to submit; and

Any other information that you voluntarily provide when communicating with us.

Certain information is necessary for us to process an order, arrange delivery, provide a requested service, or respond to your request.

If you do not provide information that is required for a particular service or transaction, we may be unable to complete that service or transaction.

Payment and transaction information

Payments made through the Website are processed using third-party payment-service providers.

VisionRuya does not ordinarily receive or store your complete payment-card number or card security code when payment information is entered directly into a third-party payment system.

Depending on the payment method and provider used, we may receive limited payment and transaction information such as:

The payment method used;

Transaction or payment reference numbers;

Payment status;

Card type or brand;

The last digits of a payment card, where provided by the payment processor;

Billing information; and

Information relating to refunds, failed payments, disputes, or chargebacks.

Where a payment provider offers the ability to save a payment method, the payment credentials may be stored securely by that provider rather than by VisionRuya, and we may receive a token or other reference that allows the payment method to be used without receiving the complete card details.

Information collected automatically

When you visit or interact with the Website, certain information may be collected automatically by our Website systems or service providers.

Depending on the technologies in use, this may include:

IP address;

Browser type and version;

Device type;

Operating system;

Technical and network information;

Approximate location derived from an IP address;

Pages or products viewed;

Links or buttons selected;

Date and time of visits;

Referring website or source;

Shopping-cart and checkout activity;

Website searches;

Account and session activity;

Cookie and similar identifiers;

Campaign or referral information, such as UTM parameters;

Website usage and session information;

Technical logs and Website errors; and

Information relating to Website security or suspected fraudulent activity.

Some of this information may be collected using cookies, pixels, tags, local storage, server logs, analytics technologies, or similar tools.

The specific cookies and similar technologies used on the Website are described in our Cookie Policy.

3. Sources of personal data

We may collect personal data from the following sources:

Directly from you, when you place an order, create an account, subscribe to communications, request a download, submit a form, request a return or refund, leave a review, or contact us;

Automatically from your device or browser, through cookies, server logs, analytics technologies, and similar tools when you use the Website;

From payment and transaction providers, where necessary to confirm payments, process refunds, manage disputes, or protect against fraudulent transactions;

From shipping, courier, fulfilment, and returns providers, where necessary to arrange delivery, track an order, manage a return, or resolve a delivery issue;

From service providers that support our Website and business operations, such as hosting, analytics, marketing, customer-support, security, or technology providers; and

From advertising, referral, or marketing platforms, where permitted by applicable law and depending on the technologies and services VisionRuya uses.

We may also receive personal data from another person where they provide information on your behalf, for example when placing an order to be delivered to you as a gift or providing your details as an authorised contact.

We process personal data obtained from these sources only for purposes described in this Privacy Policy and in accordance with applicable law.

4. How we use personal data

We may use your personal data to:

Process and fulfil orders, payments, deliveries, returns, refunds, and exchanges;

Create and manage customer accounts;

Provide customer support and respond to enquiries;

Send order confirmations, receipts, delivery updates, and other service-related communications;

Operate, secure, maintain, and improve the Website;

Detect and prevent fraud, misuse, security incidents, and unlawful activity;

Understand how visitors use the Website and measure Website performance;

Improve our products, services, content, and customer experience;

Manage promotions, discount codes, downloads, and other Website features;

Send newsletters, product updates, offers, and other marketing communications where permitted by applicable law;

Measure the effectiveness of our marketing and communications;

Maintain accounting, tax, transaction, and business records;

Comply with applicable legal and regulatory obligations;

Respond to lawful requests from authorities; and

Establish, exercise, or defend legal claims.

Where consent is required for marketing, analytics, cookies, or other optional processing, we will obtain the required consent.

We will not use your personal data for a materially different or incompatible purpose without providing appropriate notice, obtaining consent where required, or otherwise having a lawful basis to do so.

5. Legal bases for processing

We process personal data only where permitted by applicable law.

Depending on the circumstances and the law that applies, we may process your personal data on one or more of the following bases:

Consent

We may rely on your consent where required, including for certain:

Marketing communications;

Non-essential cookies;

Analytics technologies; and

Other optional processing activities.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing that was lawfully carried out before your consent was withdrawn.

Performance of a contract

We may process personal data where necessary to enter into or perform a contract with you, including to:

Process and fulfil your order;

Process and verify payments;

Arrange delivery;

Manage your customer account;

Provide services or information you request; and

Handle returns, refunds, and exchanges.

Legal obligations

We may process personal data where necessary to comply with applicable legal or regulatory obligations, including accounting, tax, consumer-protection, and record-keeping requirements.

Legal claims and protection of rights

We may process personal data where permitted or necessary to establish, exercise, or defend legal claims, prevent fraud or unlawful activity, protect our rights or the rights of others, and maintain the security of our Website and services.

Where another applicable privacy law provides additional lawful bases for processing, we may rely on those bases where appropriate and permitted by that law.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the Website, remember preferences, improve performance, protect transactions, and understand how visitors use VisionRuya.

The types of cookies and similar technologies we may use include:

Strictly necessary cookies

These cookies are required for essential Website functions, such as:

Website security;

Customer login and account functionality;

Shopping-cart operation;

Checkout and payment processing;

Fraud prevention;

Currency or language preferences; and

Other functions necessary for the Website to operate correctly.

These cookies cannot normally be disabled through our cookie-preference tool because certain Website features may not function properly without them.

Functional cookies

These cookies help remember your choices and preferences, such as currency, language, account settings, and other Website preferences.

Analytics cookies

These cookies help us understand how visitors use the Website, measure Website performance, identify technical issues, and improve our products, content, and customer experience.

Marketing and attribution technologies

These technologies may help us understand how visitors discover VisionRuya, measure the effectiveness of marketing campaigns, and associate Website activity or orders with referral or campaign information.

Where required by applicable law, non-essential cookies and similar technologies are used only after you provide the required consent.

You may be able to accept, reject, or change your cookie preferences through the Website’s cookie-preference tool. You may also manage cookies through your browser settings, although disabling certain cookies may affect the operation of the Website, including account, cart, checkout, or payment functionality.

For more information about the specific cookies and similar technologies used on the Website, their purposes, and available controls, please see our Cookie Policy.

7. Marketing communications

If you subscribe to VisionRuya communications, we may send you:

Product announcements and new releases;

Special offers and promotions;

Planning, reflection, and related content; and

Other marketing communications connected with VisionRuya.

Where required by applicable law, we will send marketing communications only with your consent or another valid legal basis.

You can unsubscribe from marketing communications at any time by:

Selecting the unsubscribe link in a marketing email; or

Contacting us at contact@visionruya.com.

Unsubscribing from marketing communications will not stop necessary service-related communications, such as:

Order confirmations;

Payment receipts;

Shipping and delivery updates;

Return or refund updates; and

Responses to customer-service enquiries.

We may retain a minimal record of your unsubscribe preference where necessary to ensure that we continue to respect your request.

8. How we disclose personal data

We may disclose personal data where reasonably necessary to operate VisionRuya, provide our services, comply with legal obligations, or protect our rights.

Depending on the circumstances, we may disclose relevant personal data to:

Website-hosting, infrastructure, and technology providers;

E-commerce and website-service providers;

Payment processors, banks, card networks, and payment-service providers;

Fraud-prevention, security, and transaction-monitoring providers;

Shipping, courier, postal, fulfilment, and returns providers;

Email, newsletter, customer-support, and marketing-service providers;

Analytics and Website-performance providers;

Professional advisers, including lawyers, accountants, auditors, and insurers;

Government authorities, courts, regulators, or law-enforcement agencies where required or permitted by law; and

A buyer, investor, successor, or professional adviser in connection with a merger, financing, restructuring, sale, or transfer of all or part of our business.

Some service providers process personal data on our behalf and only for the purposes for which we engage them.

In other circumstances, a third party may act as an independent data controller and process personal data under its own privacy policy.

We do not intentionally use or disclose sensitive personal data for the purpose of inferring characteristics about you. Where the processing of sensitive personal data requires your consent under applicable law, we will obtain that consent before carrying out the relevant processing.

Where required by applicable law, we will provide any additional notice, consent mechanism, or opt-out right that applies to a particular type of disclosure or data use.

9. Fraud prevention and security

We may use fraud-prevention, payment-security, and transaction-monitoring tools to help protect VisionRuya, our customers, and our Website.

These tools may process information such as:

Contact and order information;

IP address;

Device and browser information;

Payment and transaction identifiers;

Account activity;

Order and transaction history; and

Information associated with suspected fraudulent, unauthorised, or suspicious activity.

Where reasonably necessary, a transaction may be delayed, declined, cancelled, or referred for additional review if fraud, payment-security, or other security concerns are identified.

We may also request additional information to verify a transaction, payment method, account, or delivery information where reasonably necessary to prevent fraud or unauthorised activity.

Any personal data processed for fraud-prevention or security purposes will be handled in accordance with this Privacy Policy and applicable law.

10. International transfers

VisionRuya is operated from the United Arab Emirates. Some of the service providers we use may process or store personal data in countries outside the United Arab Emirates or outside the country where you live.

Where personal data is transferred internationally, we take reasonable steps to ensure that the transfer is carried out in accordance with applicable data-protection law.

Depending on the circumstances, international transfers may be made:

To countries or jurisdictions that provide an appropriate level of protection for personal data;

Under contractual or other safeguards designed to protect personal data;

With your consent where consent is required and legally appropriate;

Where the transfer is necessary to perform a contract with you or provide a service you have requested;

Where necessary to establish, exercise, or defend legal claims; or

On another basis permitted by applicable law.

Where another applicable data-protection law requires additional safeguards for an international transfer, we will use the measures required by that law where applicable.

You may contact us at contact@visionruya.com if you would like more information about how international transfers of your personal data are handled.

11. Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, security, fraud-prevention, and dispute-resolution requirements.

The length of time we retain information depends on the type of data and the reason we process it.

For example:

Order, invoice, accounting, tax, and related transaction records may be retained for the period required by applicable UAE law, including applicable tax record-keeping requirements;

Customer account information may be retained while your account remains active and for a reasonable period afterward where necessary for legal, security, or administrative purposes;

Customer-service, return, refund, and enquiry records may be retained for a reasonable period after the matter is resolved;

Marketing subscription information may be retained while you remain subscribed;

A minimal record of an unsubscribe request may be retained where necessary to ensure that we continue to respect your marketing preference;

Fraud-prevention and security information may be retained for as long as reasonably necessary to investigate incidents, prevent repeated abuse, manage disputes, or protect our legal rights; and

Cookie, analytics, and similar information is retained in accordance with the applicable cookie settings and the periods described in our Cookie Policy.

We may retain personal data for a longer period where required by law or where reasonably necessary in connection with a complaint, dispute, chargeback, investigation, fraud matter, or legal claim.

When personal data is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise securely dispose of it in accordance with applicable law.

12. Your privacy rights

Depending on your location and the law that applies to you, you may have rights in relation to your personal data, including the right to:

Know whether we process your personal data;

Request access to your personal data;

Request a copy of certain personal data we hold about you;

Correct inaccurate or incomplete personal data;

Request deletion of personal data in certain circumstances;

Restrict or object to certain processing;

Withdraw consent where processing is based on consent;

Object to direct marketing;

Request data portability where applicable;

Obtain certain information about how your personal data is used, disclosed, or transferred; and

Make a complaint to an appropriate data-protection authority.

These rights are not absolute and may be subject to legal exceptions or limitations.

For example, we may need to retain certain order, transaction, accounting, tax, fraud-prevention, or legal records even after you request deletion.

To exercise a privacy right, contact us at contact@visionruya.com using the subject line “Privacy Request.”

We may request information reasonably necessary to confirm your identity and protect your personal data before completing a request.

Where permitted by applicable law, you may also authorise another person to submit a request on your behalf. We may ask for reasonable evidence of that authority.

If you are dissatisfied with our response, you may contact us again for review and, where applicable, submit a complaint to the relevant UAE authority or another competent data-protection authority.

13. Security

We take reasonable administrative, organisational, and technical measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the systems and service providers used, these measures may include:

Encryption during transmission;

Access controls and authentication measures;

Restricted administrative access;

Payment-security measures provided by authorised payment providers;

Security monitoring and fraud-prevention measures;

Software updates and system maintenance; and

Other reasonable safeguards appropriate to the nature of the personal data we process.

While we take reasonable steps to protect personal data, no website, system, storage method, or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and for taking reasonable steps to protect access to your account.

If you believe that your VisionRuya account or personal data may have been compromised, please contact us promptly at contact@visionruya.com.

14. Customer reviews and public content

If you submit a product review, rating, photograph, testimonial, comment, or other content for public display, some of the information you provide may be visible to other Website visitors.

This may include:

Your chosen display name;

Your rating or review;

Photographs or other media you submit; and

Any other information you choose to include in publicly displayed content.

Please do not include personal information in reviews or other public content that you do not want other people to see.

We may moderate or remove submitted content where reasonably necessary, including where it contains personal information, unlawful material, spam, abusive content, or content that violates our Terms of Use.

Any personal data associated with reviews or submitted content will otherwise be handled in accordance with this Privacy Policy.

15. Children’s privacy

The Website and VisionRuya products are intended for a general audience and are not specifically directed to children.

We do not knowingly collect personal data from children where doing so would require parental or guardian consent under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal data to VisionRuya without the required permission, please contact us at contact@visionruya.com so that we can review the matter and take appropriate action.

Where required by applicable law, we will delete or otherwise appropriately handle personal data collected from a child without the necessary consent.

16. Third-party websites and social media

The Website may contain links to social-media platforms, external websites, or other online services operated by third parties.

If you follow a third-party link or interact with a third-party service, that organisation’s own privacy policy, terms, and data-processing practices will apply.

VisionRuya does not control and is not responsible for the privacy, security, availability, or content of third-party websites or services.

Information that you choose to post or share publicly through a social-media platform or other third-party service may be visible to other users and may be processed by that platform according to its own privacy practices.

We encourage you to review the privacy policies of third-party services before providing personal data to them.

17. Business transfers

If Siman FZC LLC or VisionRuya is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of the business, personal data may be disclosed or transferred as part of that transaction.

Any recipient of personal data in connection with such a transaction will be required to handle that information in accordance with applicable data-protection law.

Where required by law, we will provide appropriate notice if there is a material change to the ownership, control, or use of your personal data.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our products or services;

The Website or technologies we use;

Our service providers;

Our data-processing practices; or

Applicable legal or regulatory requirements.

When we make changes, we will post the updated Privacy Policy on this page and revise the “Last updated” date.

Where required by applicable law, we may provide additional notice or request renewed consent before a material change takes effect.

19. Contact us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the way VisionRuya handles your personal data, please contact: