Effective date: 16 August 2026

Last updated: 16 August 2026

VisionRuya is operated by Siman FZC LLC (“VisionRuya,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you:

• Visit https://visionruya.com;

• Create or use a customer account;

• Purchase, return, or exchange a product;

• Subscribe to our newsletter;

• Download content from us;

• Submit a form or contact customer support; or

• Otherwise interact with VisionRuya.

Please read this Privacy Policy carefully to understand how we collect, use, disclose, retain, and protect your personal data.

1. Who is responsible for your personal data?

The data controller responsible for your personal data is:

Siman FZC LLC, trading as VisionRuya
Business Centre
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Email: contact@visionruya.com

For privacy-related requests, please use the subject line “Privacy Request.”

2. Personal data we collect

The personal data we collect depends on how you interact with VisionRuya.

Information you provide directly

We may collect:

• Your first and last name;

• Email address;

• Telephone number;

• Billing and delivery addresses;

• Country or region;

• Customer-account information and credentials;

• Order details and purchase history;

• Delivery instructions and order notes;

• Returns, refunds, and exchange information;

• Customer-service communications;

• Newsletter and marketing preferences;

• Information submitted through contact or download forms;

• Product reviews, survey responses, photographs, or other content you choose to submit; and

• Any other information you voluntarily provide.

Some information is required to complete a purchase, process a payment, deliver a product, or provide a requested service. If you do not provide required information, we may be unable to fulfil your request or order.

Payment information

Payments are processed through third-party payment providers, including WooCommerce Payments and Stripe.

VisionRuya does not ordinarily receive or store your complete payment-card number or card security code. We may receive limited payment-related information, including:

• Payment method;

• Transaction identifier;

• Payment status;

• Card brand;

• Card expiration information where provided by the payment processor; and

• The last digits of your payment card.

If you choose to save a payment method, the payment provider stores the full payment credentials and provides VisionRuya with a secure payment token.

Information collected automatically

When you visit or use our website, our service providers and we may automatically collect:

• IP address;

• Browser type and version;

• Device type and identifiers;

• Operating system;

• Network and technical information;

• Approximate location derived from your IP address;

• Pages and products viewed;

• Links selected;

• Date and time of visits;

• Time spent on the website;

• Referring website or page;

• Shopping-cart and checkout activity;

• Website searches;

• Account and session activity;

• Cookie and similar identifiers;

• UTM campaign parameters;

• Campaign source, medium, content, and referral information;

• Session start time, pages viewed, and visit count;

• Log information and website errors; and

• Security events and suspected fraudulent activity.

We collect some of this information using cookies, tags, pixels, local storage, analytics tools, and similar technologies.

3. Sources of personal data

We collect personal data:

• Directly from you when you place an order, create an account, subscribe, request a download, submit a form, request a return, or contact us;

• Automatically from your browser or device through cookies, analytics tools, server logs, and similar technologies;

• From payment processors, fraud-prevention services, shipping providers, fulfilment providers, and other service providers;

• From advertising, analytics, referral, or marketing platforms where permitted by law; and

• From business partners when you have requested a service involving that partner or otherwise authorised the disclosure.

4. How we use personal data

We may use personal data to:

• Process payments and complete transactions;

• Fulfil, ship, and deliver orders;

• Process returns, exchanges, and refunds;

• Create and administer customer accounts;

• Provide customer service and respond to enquiries;

• Send order confirmations, receipts, delivery updates, and other transactional messages;

• Maintain shopping carts, wish lists, currency selections, and website preferences;

• Verify transactions;

• Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity;

• Protect our customers, website, business, and legal rights;

• Measure website traffic and performance;

• Understand how visitors find and use the website;

• Improve our products, services, content, and customer experience;

• Manage promotions, discount codes, and content downloads;

• Send newsletters and promotional communications when permitted;

• Measure the effectiveness of marketing campaigns;

• Maintain business, accounting, tax, and transaction records;

• Respond to lawful requests from authorities;

• Comply with legal and regulatory obligations; and

• Establish, exercise, or defend legal claims.

We will not use personal data for a materially different or incompatible purpose without providing appropriate notice or obtaining consent where required.

5. Legal bases for processing

Where applicable law requires us to identify a legal basis, we rely on one or more of the following:

Performance of a contract

We process personal data when necessary to:

• Process and fulfil your order;

• Accept and verify payment;

• Deliver products;

• Administer your customer account;

• Provide requested services; and

• Handle returns, exchanges, and refunds.

Legal obligations

We process personal data when necessary to comply with tax, accounting, consumer-protection, regulatory, and other legal obligations.

Legitimate interests

We may process personal data for our legitimate interests in:

• Operating and improving VisionRuya;

• Providing effective customer support;

• Securing our website and systems;

• Preventing fraud and abuse;

• Understanding website performance;

• Managing our business; and

• Protecting our legal rights.

We rely on legitimate interests only where your rights and interests do not override those interests.

Consent

We rely on consent where required for:

• Optional marketing communications;

• Non-essential analytics cookies;

• Advertising or marketing cookies; and

• Other optional processing activities.

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

Legal claims

We may process information where necessary to establish, exercise, or defend legal claims.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, analyse performance, protect transactions, and understand the effectiveness of our marketing.

The categories of cookies we may use include:

Strictly necessary cookies

These cookies are required for:

• Website security;

• Customer login;

• Shopping-cart operation;

• Checkout and payment processing;

• Fraud prevention;

• Currency or language functionality; and

• Other essential website features.

These cookies cannot normally be disabled through our cookie-preference tool because the website may not function properly without them.

Functional cookies

These cookies remember choices such as currency, language, account settings, and other preferences.

Analytics cookies

These cookies help us understand how visitors use the website and allow us to measure and improve its performance. Our website may use Google Analytics and Google Tag Manager for these purposes.

Marketing and attribution technologies

These technologies may help us understand how visitors discovered VisionRuya, associate orders with marketing campaigns, and measure campaign effectiveness.

WooCommerce, FunnelKit, and related tools may process referral data, UTM parameters, session information, and order-attribution data.

Where required by law, non-essential cookies are used only after you provide consent. You can accept, reject, or change your choices through the website’s cookie-preference tool. You may also control cookies through your browser, although blocking cookies may prevent the cart, account, checkout, or other features from working correctly.

Please see our separate Cookie Policy for more information.

7. Marketing communications

If you subscribe to VisionRuya communications, we may send you:

• Product announcements;

• Special offers;

• Planning and reflection content;

• New-release information; and

• Other promotional communications.

You can unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email; or

• Contacting contact@visionruya.com.

Unsubscribing from marketing communications will not stop necessary service communications, such as order confirmations, payment receipts, delivery updates, or responses to customer service requests.

We may retain a minimal suppression record after you unsubscribe to ensure that we continue to respect your preference.

8. How we disclose personal data

We may disclose relevant personal data to:

• Website-hosting and infrastructure providers;

• WordPress and WooCommerce service providers;

• WooCommerce Payments, Stripe, banks, and payment networks;

• Sift and other fraud-prevention or security providers;

• Shipping, courier, postal, fulfilment, and returns providers;

• Email, newsletter, and marketing-platform providers;

• Google analytics and tag-management services;

• Contact-form and customer-support providers;

• Account-management and website-technology providers;

• Professional advisers, including lawyers, accountants, auditors, and insurers;

• Government authorities, courts, regulators, or law-enforcement agencies where required by law; and

• A buyer, investor, successor, or adviser in connection with a merger, financing, restructuring, sale, or transfer of all or part of our business.

Service providers may process information on our behalf under contractual obligations. In some circumstances, a recipient may act as an independent controller and process information under its own privacy policy.

We do not sell personal data for money. If we introduce a practice that qualifies as a “sale,” “sharing,” or targeted advertising under applicable privacy law, we will provide any notice and opt-out mechanism required by that law.

9. Fraud prevention

We use payment-security and fraud-prevention providers, including Stripe, WooCommerce Payments, and Sift, to evaluate transactions and protect our customers and business.

These providers may process information including:

• Contact and order information;

• IP address;

• Device and browser information;

• Transaction history;

• Payment-related identifiers;

• Account activity; and

• Information associated with suspected fraudulent behaviour.

A transaction may be delayed, declined, or referred for review when fraud or security concerns are identified.

10. International transfers

VisionRuya is based in the United Arab Emirates and serves customers internationally. Some of our service providers may process personal data in countries other than the country where you live.

Where required, we use legally recognised transfer mechanisms and appropriate safeguards. Depending on the circumstances, these may include:

• Adequacy decisions;

• Standard contractual clauses;

• Contractual and organisational protections; or

• Other transfer mechanisms permitted by applicable law.

You may contact us for more information about the safeguards relevant to your personal data.

11. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, fraud-prevention, and dispute-resolution requirements.

Generally:

• Order, invoice, payment, accounting, and tax records may be retained for at least seven years or longer if required by applicable law;

• Customer-account information is retained while the account remains active and for a reasonable period afterward;

• Customer-support, return, and contact-form records are normally retained for up to three years after the matter is closed, unless a longer period is required;

• Newsletter subscription information is retained until you unsubscribe or we discontinue the mailing list;

• A minimal marketing-suppression record may be retained after you unsubscribe;

• Fraud and security records are retained for as long as reasonably necessary to investigate incidents, prevent repeated abuse, and protect legal rights;

• Abandoned-cart and order-attribution information is retained only for the period reasonably necessary for checkout recovery, analytics, and campaign measurement; and

• Cookie and analytics information is retained according to the relevant cookie settings and the periods described in our Cookie Policy.

We may retain information for a longer period where required by law or where necessary for a dispute, investigation, chargeback, fraud matter, or legal claim.

When information is no longer required, we will delete it, anonymise it, or securely isolate it.

12. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Know whether we process your personal data;

• Request access to your personal data;

• Request a copy of your personal data;

• Correct inaccurate or incomplete information;

• Request deletion of your personal data;

• Restrict or stop certain processing;

• Object to processing based on legitimate interests;

• Object to direct marketing;

• Withdraw consent;

• Request data portability;

• Obtain information about recipients and international transfers; and

• Complain to an appropriate data-protection authority.

These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain order or transaction information to meet tax, accounting, fraud-prevention, or legal obligations.

To exercise a privacy right, email contact@visionruya.com using the subject line “Privacy Request.”

We may request information reasonably necessary to confirm your identity and protect your account. We will not discriminate against you for exercising a privacy right.

Where permitted by law, you may appoint an authorised agent to submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

If you are dissatisfied with our response, you may contact us to request a review. Depending on where you live, you may also have the right to complain to the relevant UAE authority or your local data-protection supervisory authority.

13. Security

We use reasonable administrative, organisational, and technical measures designed to protect personal data.

These measures may include:

• Encryption in transit;

• Payment tokenisation;

• Access restrictions;

• Authentication controls;

• Security monitoring;

• Fraud detection;

• Software and system maintenance; and

• Restricted administrative access.

No website, storage system, or transmission method is completely secure. You are responsible for keeping your account password confidential. Please contact us immediately if you believe your account or personal data has been compromised.

14. Customer reviews and public content

If you submit a product review, photograph, testimonial, or other content for public display, your chosen name, rating, review, and submitted media may be visible to other website visitors.

Please do not include personal information in public content that you do not want other people to see.

15. Children’s privacy

The website and our products are intended for a general adult audience. They are not directed to children under 16.

We do not knowingly collect personal data directly from children under 16. If you are a parent or guardian and believe that a child has provided personal data without appropriate permission, please contact us so we can investigate and delete the information where required.

We do not knowingly sell or share the personal data of children under 16 for targeted advertising.

16. Third-party websites and social media

Our website may contain links to Instagram and other websites or online services operated by third parties.

When you follow a third-party link, that organisation’s privacy policy and terms apply. We are not responsible for the privacy, security, availability, or content of websites and services that we do not operate.

Information you post publicly through a third-party social-media service may be visible and used by other people according to that service’s rules and privacy practices.

17. Business transfers

If VisionRuya or Siman FZC LLC is involved in a merger, acquisition, financing, restructuring, insolvency, or sale of business assets, personal data may be disclosed or transferred as part of that transaction.

Where required, we will provide notice of a material change affecting the ownership or use of personal data.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our products or services;

• Our technology or service providers;

• Our data-processing activities; or

• Applicable legal and regulatory requirements.

We will post the revised policy on this page and update the “Last updated” date. Where required by law, we will provide additional notice or request renewed consent.

19. Contact us

For questions, complaints, or requests concerning this Privacy Policy or the use of your personal data, contact:

Siman FZC LLC, trading as VisionRuya
Business Centre
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

Email: contact@visionruya.com